Shipping Policy

All jewelry items purchased from us and delivered within the United States qualify for free shipping. Your order value determines the level of free shipping offered free of charge. We ship to addresses in the United States and *Canada only.

*Please note that all Canadian shipments are subject to a shipping charge of US$50.
*Please also note that FedEx® will not ship to PO Boxes so you will need to provide a physical address.

In every product detail page we display an approximate order manufacturing schedule. Your order will ship out to you within the time-frame detailed. Depending upon the shipping method utilized, once shipped, your order will take between one and six business days to arrive with you:

• For orders shipped via USPS® the shipping process will take between one and six business days.
• Orders shipped via FedEx® Express Saver, FedEx® 2Day, and FedEx® Overnight will take 72 hours, 48 hours, and 24 hours to arrive respectively.
• All shipments made via FedEx® can be tracked via the FedEx® website. To track your order go to www.fedex.com/us and enter the tracking number we provided you with to track your shipment. Please note that we do not offer Saturday or Sunday deliveries, so an item shipped on a Friday (even via FedEx® Overnight), will not arrive on Saturday, but the following Monday.

If you need to expedite the free shipping method offered with your order, you can do so during the order checkout process. Should you require any assistance in relation to upgrading your shipping option, please do not hesitate to contact our Customer Support Team via email at support@gmpollackjewelry.com , or by telephone at 1-866-426-0476.

We understand that jewelry is often purchased as a gift for someone else, and that it may not be desirable / convenient for us to ship to the address associated with your credit card. For your convenience, we are pleased to offer the following shipping options:

• Direct delivery to your home address / the address on file with your credit card company (providing said address is not a PO Box address).
• Delivery to a FedEx® store / depot of your choice.
• Delivery to our store location, where we can hold your item/s for collection at your convenience. Please note that if this option is selected, we may be required to charge Sales Tax on your purchase.

If delivery to any address other than the address on file with your credit card company is required, please specify this in the additional information portion of the checkout process.

All shipments sent by us need a signature for delivery, regardless of any waivers you have on file. In the event that you are unable to meet this requirement, please contact our Customer Support Team via email at support@gmpollackjewelry.com, or by telephone at 1-866-426-0476.